L'IBM Center for the Business of Government’s ha pubblicato un ebook molto interessante, dal titolo: An Open Government Implementation Model: Moving to Increased Public Engagement, scritto da due professori universitari americani: Young Hoon Kwak (The George Washington University) e Gwanhoo Lee (American University).
Un estratto delle milestons secondo la visione di Govfresh:
1. Increasing Data Transparency
As the Pareto Principle (i.e., the 80/20 Rule) suggests, agencies should focus on the top 20 percent of their data that would most benefit the public. To do so, agencies need to put in place an effective governance structure and process to formally identify relevant data, assure its quality, and publish it in a timely manner. Data quality is extremely critical as low quality data may misinform and mislead the public about government work and performance. Once unreliable data is published and shared, it is very difficult to recall the information without causing damage to the agencies’ reputation and to the public’s trust of the agencies.
2. Improving Open Participation
It is important for agencies at this stage to build the capability to respond to the public’s feedback in a timely and consistent manner. This capability requires formal processes, coordination mechanisms, and government employees dedicated to responding to public comments.
3. Enhancing Open Collaboration
The Pareto Principle or the 80/20 Rule applies not only to Stage One but also to Stages Two and Three. Agencies at Stages One to Three should not try to implement everything; they should only select high- value, high-impact initiatives and focus on strengthening what is working rather than worrying too much about what is not working.
4. Realizing Ubiquitous Engagement
Agencies at Stage Four put an effective governance structure and process in place to enable continuous improvement and innovation of public engagement programs. Furthermore, the agencies, the public, the private sector, and other stakeholders form and nurture a sustainable ecosystem and a virtuous cycle for effective public engagement.